SPS Group
Increasing property value
SPS Grupp OÜ is a maintenance and cleaning services company that started in 2006.
Cleaning company SPS Grupp OÜ offers a full package of cleaning services. We offer all services for property maintenance and renovation.
Our goal is to provide high quality, customer friendly and flexible cleaning services at competitive prices.
High standards
SPS Grupp OÜ has the experience, resources and will to provide quality services. Our advantages are:
- Existence of service quality management;
- Reliable maintenance costing;
- The standard cost estimates on the basis of which the maintenance work is tendered (for each type of work, e.g. EUR/m2 or EUR/h);
- Operationality;
- Uniform uniform;
- Always in good condition and clean cars with SPS Group colours and logo;
- Customer-friendly prices;
- Providing services according to the client’s wishes;
- We are based on the normative parts of the Standard EVS 914 (Nordic Standard INSTA 800:20120) issued by the Estonian Standards Centre in 2011;
- We hold ISO 9001:2015 and ISO 14001:2015 quality management system certificates.
Customer satisfaction and continuous feedback
Customer satisfaction is our priority. We collect regular feedback through questionnaires, analyse the results and carry out the necessary improvements. When problems arise, we implement well-defined procedures to resolve them quickly and systematically. Our aim is to learn from every situation and to always provide a better service.
Every employee of SPS Grupp OÜ is responsible for quality assurance and environmentally friendly operations.
Our strength is our people. We value the competence of our employees, provide training and involve them in quality and environmental management. Every new employee receives a thorough induction and ongoing support. We also make sure that our infrastructure – from tools to software – is up-to-date and operational. A safe and supportive working environment is something we take for granted.
We follow good practice, standards, environmental legislation and administrative acts.
SPS Grupp OÜ wants to be customer-centric, to improve internal processes, to reduce the negative environmental impacts of its operations and to continuously improve and enhance its management system.
Certificates
The SPS Group is guided by the principle that all the company’s activities should be carried out according to a fixed plan.
ISO certifications are a mark of our quality.
SPS Group is one of the few Estonian companies in the cleaning sector that operates according to the international quality and environmental standards ISO 9001:2015 and ISO 14001:2015.
We guarantee our cleaning services. We are insured. This means that if your company’s assets are damaged as a result of our actions, the cost of restoring them will be reimbursed.
Execution of works and emergency preparedness
SPS Group LLC has identified potential emergencies and their possible consequences; has analysed the possibilities for preventing and mitigating emergencies and has developed guidelines for action in accordance with the Environmental Management Procedure.
Determination of environmental and other requirements
SPS Grupp OÜ has defined environmental and other requirements for its operations and regularly reviews them in accordance with the Internal Audit Procedure.
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Contact us:
- Phone: +372 662 3328
- E-mail: info@spsgrupp.ee
Frequently Asked Questions (FAQ)
What is SPS Grupp OÜ?
SPS Grupp OÜ is a company established in 2006, which provides property maintenance and cleaning services. Our aim is to provide a high quality, customer friendly and flexible service at competitive prices.
What services does SPS Group offer?
We offer a full range of cleaning services for property maintenance and renovation. In cooperation with our partners, we also offer carpet replacement, garbage collection and snow removal services.
How is SPS Group different from other cleaning companies?
We are one of the few cleaning companies in Estonia that operates according to the international quality and environmental standards ISO 9001 and ISO 14001. We are characterised by uniform uniforms, tidy and clean vehicles with logos, promptness and a customer-friendly approach.
Are your staff trained?
Yes, we assess staff competences and provide regular training. Every new employee receives a thorough induction and ongoing support.
Do you offer a personalised approach to cleaning different buildings?
Yes, we offer a free consultation, a personalised building assessment and an expert opinion on each property. Our services are always tailored to the client’s needs.
How do you ensure the quality of your services?
Our quality is guaranteed by:
- Service quality management system
- Experienced staff and their continuous training
- Reliable maintenance costing
- Compliance with the Estonian Standard Centre Standard EVS 914 normative titles
- ISO 9001:2015 and ISO 14001:2015 quality management system certificates.
- Continuous collection and analysis of customer feedback
How are your services priced?
Our prices are based on standard maintenance calculations (e.g. eur/m² or eur/h). Our prices are customer-friendly and competitive.
How to get a quote?
For a quotation, you can contact us by phone +372 662 3328 or e-mail info@spsgrupp.ee. You can also fill in the contact form on our website.
Do you offer a free consultation?
Yes, we offer a free consultation and personalised building assessment. We will provide an expert opinion within 30 minutes.
What is the SPS Group's approach to environmental care?
Environmental sustainability is an important priority for us. We are certified to ISO 14001:2015 Environmental Management System (EMS) and continuously strive to reduce the negative environmental impacts of our operations.
Do you use environmentally friendly cleaning products?
Yes, we are environmentally responsible and try to use the most environmentally friendly tools and methods in our operations.
How do you communicate with customers?
We are operational and ready to respond quickly. We continuously collect customer feedback and use it to improve our service. When problems arise, we put in place robust procedures to resolve them quickly and systematically.
Is the SPS Group ready to act in emergencies?
Yes, we have identified potential emergencies and their possible consequences. We have analysed the options for preventing and mitigating emergencies and developed guidelines for action.
